Refund policy
Return & Refund Policy
Last updated: August 17, 2026
We offer a 30-day return policy for all customers located in the United States. The return period starts on the day you receive your order.
Return Conditions
To be eligible for a return or exchange, items must be unused, unworn, undamaged, and returned in original packaging with all tags attached. Products must be in resalable condition after inspection.
Non-Returnable Items
Clearance items, final sale products, and hygiene-sensitive apparel cannot be returned unless defective or damaged upon arrival.
Defective or Damaged Items
If you receive defective, damaged, or incorrect items, please contact us within 7 days after delivery with photos of the problem. We will offer a full refund or free replacement.
Refund Process
Once your returned item is received and inspected, refunds will be processed within 5–10 business days to your original payment method. Original shipping fees are non-refundable unless the error is caused by our store.
Contact
Email: service@solacrg.shop
Address: 24 Rumsam Meadows, Barnstaple, EX32 9FF, UK